Website Terms and Conditions
Doing Business As...
Chosen Vessel Pottery is owned and operated by Dennis J Harry Jr.
3256 Cedar Hill Rd, Robbins, NC 27325
Customer Service
For customer service needs, email your concerns to cvpots@gmail.com and we will respond within 24 hours.
Refund/Cancellation Policy
We want you to be happy with your order! Please review our policy for refunds and cancellations:
-
Damaged Items: If your item arrives broken or damaged, we'll gladly offer a full refund or a replacement. Please contact us as soon as possible after receiving your order with details and photos of the damage.
-
Order Cancellations: You can cancel your order and not be charged as long as production hasn't started. Once an item goes into production, we're unable to refund your deposit or cancel the order. We recommend contacting us immediately if you need to cancel.
We strive to process refunds quickly. If you have any questions about this policy, please don't hesitate to reach out to our customer service team.
Fulfillment/Shipping
Policy
We appreciate your business! Here's what you can expect regarding the fulfillment and shipment of your order:
We ship every other week as orders are fulfilled. Our primary shipping method is UPS Ground when possible.
If your items arrive broken, please notify us immediately. We'll be happy to help resolve the issue for you.
Terms and Conditions
Welcome to Chosen Vessel Pottery! These Terms and Conditions govern your use of our website and the purchase of our handmade pottery mugs. By accessing and using our website, you agree to comply with and be bound by these terms.
About Us
Chosen Vessel Pottery is owned and operated by Dennis Harry Jr. We specialize in creating unique, handmade pottery mugs.
Product Information
We take great care in crafting our pottery mugs. Due to the handmade nature of our products, slight variations in color, size, and shape may occur.
Glaze Availability
Please note that we reserve the right to change glaze options based on the availability of chemicals and materials. While we strive for consistency, supply chain fluctuations may occasionally require us to adjust our glaze offerings.
Pricing
We reserve the right to change prices for our pottery mugs as market demands and material costs fluctuate. Price changes will not affect existing orders that have already been placed and confirmed.
Order Acceptance
All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel an order for any reason, including but not limited to product availability or errors in pricing or product information.
Intellectual Property
All content on this website, including images, designs, and text, is the property of Chosen Vessel Pottery and Dennis Harry Jr., and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from this site without our express written permission.
Limitation of Liability
Chosen Vessel Pottery and Dennis Harry Jr. will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United States.
Changes to Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and your continued use of our website after such changes constitutes your acceptance of the new terms.
Contact Us
If you have any questions about these Terms and Conditions, please don't hesitate to contact us through our website.
Privacy Policy
At Chosen Vessel Pottery, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.
Information We Collect
When you visit our website, we may collect the following types of information:
-
Personal Information: This includes information you voluntarily provide when placing an order, such as your name, shipping address, email address, and phone number.
-
Payment Information: We do not store your credit card details. All payment transactions are processed securely through a third-party payment processor (e.g., Stripe, PayPal).
How We Use Your Information
We use the information we collect for the following purposes:
-
To process and fulfill your orders, including shipping and delivery.
-
To communicate with you regarding your order, inquiries, or updates.
-
To improve our website, products, and customer service.
-
To prevent fraudulent transactions and ensure the security of our website.
How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following limited circumstances:
-
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Your Choices
-
You can choose not to provide certain personal information, but this may prevent you from making a purchase or using certain features of our website.
-
If you wish to access, correct, or delete any personal information we hold about you, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date at the bottom will be revised. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us through our website.
Privacy Policy
We appreciate your business! Here's what you can expect regarding the fulfillment and shipment of your order:
We ship every other week as orders are fulfilled. Our primary shipping method is UPS Ground when possible.
If your items arrive broken, please notify us immediately. We'll be happy to help resolve the issue for you.